The Development of Malcolm Baldrige-Based Patient Safety Model in Basic Emergency Obstetric Care Community Health Center (BEOC-CHC). Preliminary Study: Implementation of Patient Safety in Padang


A high number of Adverse Event based on the data from Ministry of Health RI showed that patient safety was still not going well, while patient safety was a measure of the quality of health services in Indonesia. The purpose of this study was to determine the implementation of the seven standards of patient safety as the basis of patient safety model development based on Malcolm Baldrige in BEOC -CHC of Padang as the implementation of maternal and child protection. This study used a qualitative research method, and the number of the informant was 25 — the data collecting was done by in-depth interview and Focus Group Discussion that would be written on the transcript in the form of a matrix and analyzed through resource and method triangulation. Based on the study result, there were no guidelines about patient safety from Department of Health of West Sumatera to the BEOC -CHC; it also obtained that the patient safety incident that occurred in the form of patient falls, diagnostic errors and drug delivery personally without reporting to the Department of Health. Out of seven standards of patient safety, it was only the third standard that has accomplished. It could be concluded that patient safety hadn’t been entirely implemented, so it was necessary
to develop Malcolm Baldrige-based patient safety model that was suitable to improve patient safety in BEOC -CHC.

Keywords: Patient Safety; BEOC; MBNQA

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