Ferdiawan, Y., A. Hermawan, L. W. Wardana, M. Arief, and S. . “Satisfaction As Effect Mediation of Brand Image and Customer Relationship Management on Customer’s Loyalty”. KnE Social Sciences, Vol. 3, no. 3, Apr. 2018, pp. 34–50, doi:10.18502/kss.v3i3.1872.