Download fulltext HTML
Karim, M. R., & ., A. (2019). The Effect of Agency Services and Service Quality on The Number of Visits of The Travel Ship in PT. Andhika GAC Jakarta . KnE Social Sciences, 3(26), 1017–1032. https://doi.org/10.18502/kss.v3i26.5428

https://doi.org/10.18502/kss.v3i26.5428

statistics

  • 203 Abstract Views
  • 197 PDF Views
  • 0 HTML Views

authors

  • M. Riduan Karim

    M. Riduan Karim

    Faculty of Economic and Business Muhammadiyah University Jakarta
  • Astiana .

    Astiana .

    Faculty of Business School, Univeristy Trisakti

Published Date

  • Oct 17, 2019

The Effect of Agency Services and Service Quality on The Number of Visits of The Travel Ship in PT. Andhika GAC Jakarta

KnE Social Sciences / International Conference on Economics, Management, and Accounting (ICEMA) / Pages 1017–1032

Abstract

Thepurposeofthisstudywastoexamineandanalyzetherelationshipbetweenagency servicesandservicequalitytothenumberofcruiseshipvisitsatPT.AndhikaGAC.This study uses data collection methods by publishing questionnaires with samples taken from55respondents.Thedataofthisstudyareallcruiseshipagencyserviceactivities for 3 months from November to December 2018. Sampling used is a non-probability sampling with a saturated sampling technique taken entirely from the population for a sample of 55 people. The data analysis technique uses multiple regression analysis techniques. The results showed that agency services partially had a positive and significant effect on the number of cruise ship visits. Service quality partially has a positiveandsignificanteffectonthenumberofcruiseshipvisits.AgencyServicesand Service Quality together have a significant effect on the number of cruise ship visits with a coefficient of determination (R2) of 0.617. The contribution of research shows that agency services and service quality can confirm the theory of sea transportation management, agency and human resource management.

References
[1] AbdulMajid,S.(2013).CustomerServiceintheTransportationServicesBusiness(1sted.).Jakarta:Raja Grafindo Persada.

[2] Dessler, G. (2010). HR Management. Jakarta: Salemba Empat.

[3] Hadari,N.(2000).ManagementofHumanResourcesforBusiness.Yogyakarta:GajahMadaUniversity Press.

[4] Handoko, T. H. (2009). Personnel Management and HR. Yogyakarta: BPFE.

[5] Kotler, P., & Amstrong. (2008). The Principles of Marketing (12th ed.). Jakarta: Erlangga.

[6] Kotler, P., & Keller, K. (2009). Marketing Management (13th ed.). Jakarta: Erlangga.

[7] Nasution, M.. (2010). Transportation Management (4th ed.). Bogor: Ghalia Indonesia.

[8] Salim, A. (2013). Transportation Management. Jakarta: Rajawali Press.

[9] Stigligts. (2000). Economic Of The Public Sector (Third). New York: Northon Chicago.

[10] Suyono. (2007). Shipping Transportation of Intermodal Import Exports by Sea Jakarta: PPM.

[11] Tjiptono, F., & Chandra, G. (2011). Service Quality and Satisfaction (3rd ed.). Yogyakarta: Andi.

[12] Sugiyono.(2007) Research Methods Quantitative, Qualitative Approach, Combination, and R & D. Bandung: Alfabeta.

[13] Eric Ferdinan Saleh A. (2011) Thesis Dipenogoro University. Faculty of Economics, Department Manajemen. Semarang.

[14] RizkaRahfiyana(2018)ThesisInstituteofTrisaktiTransportationandLogistics,StudyAirTransportation Management, Jakarta.

[15] Minrohayati,Harsari,M.,&Pujiastuti,S.L.(2016).EffectofServiceQualityonCustomerLoyaliyasatthe Open University Online Bookstore. Management, 16(3), 155–162.

[16] DesanHenriawan.(2015).Theinfluenceofservicequalityandcustomersatisfactiononcustomerloyalty in BPR HAMBAM ARTA Selaras Tulungagung. Manajemen, 1(1), 1–20.

[17] Dwi Aliyyah Apriyani Sunarti (2017) Journal of Business Administration, Vol. 51 No.2, Oktober. http://jurnal.amy.ac.id/index.php/MIBJ/article/download/108/114 http://ejurnal.its.ac.id/index.php/teknik/article/download/34809/5408