Sumartik S, Hariasih M, Indayani L, Andriani D. The Effect of E-Service Quality and Brand Image on Customer Loyalty to Conventional Banks During the COVID-19 Pandemic. KSS [Internet]. 2022Jun.20 [cited 2024Apr.26];7(10):36-5. Available from: https://knepublishing.com/index.php/KnE-Social/article/view/11207