Tanto ‎, Nursanti E, Indra Laksmana D. Increasing Customer Satisfaction Using Integration of Service Quality, Kano and Quality Function Deployment. KSS [Internet]. 2024 Mar. 22 [cited 2025 Jun. 24];9(10):316–324. Available from: https://knepublishing.com/index.php/KnE-Social/article/view/15738