Sefnedi, Sefnedi, and Wiry Utami. “Hospital Service Quality and Behavioral Compliance: The Role of Patient Satisfaction As Mediator”. KnE Social Sciences 7, no. 6 (March 22, 2022): 206–212. Accessed August 30, 2025. https://knepublishing.com/index.php/KnE-Social/article/view/10623.