BANICA, L. .; POLYCHRONIDOU, P. .; STEFAN, C. .; HAGIU, A. . Empowering IT Operations through Artificial Intelligence – A New Business Perspective. KnE Social Sciences, [S. l.], v. 4, n. 1, p. 412–425, 2020. DOI: 10.18502/kss.v4i1.6003. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/6003. Acesso em: 11 may. 2025.