DIAN OCTAVIANI, R. .; NATHANIEL RUSDIANTO, B. .; AJENG NURALIFAH, D. .; WARSITO WANGUN, T. .; SIMARMATA, J. .; NOVEMBRIANI IRENITA, M. The Effect of Service Failures and Service Quality on Customer Loyalty and Repurchase Intentions: A Case Study of Lion Air Group During the COVID-19 Pandemic. KnE Social Sciences, [S. l.], v. 8, n. 9, p. 842–853, 2023. DOI: 10.18502/kss.v8i9.13397. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/13397. Acesso em: 9 may. 2025.