DIAN OCTAVIANI, Reni; NATHANIEL RUSDIANTO, Benedictus; AJENG NURALIFAH, Dhaifina; WARSITO WANGUN, Tito; SIMARMATA, Juliater; NOVEMBRIANI IRENITA, Mustikasari. The Effect of Service Failures and Service Quality on Customer Loyalty and Repurchase Intentions: A Case Study of Lion Air Group During the COVID-19 Pandemic. KnE Social Sciences, [S. l.], v. 8, n. 9, p. 842–853, 2023. DOI: 10.18502/kss.v8i9.13397. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/13397. Acesso em: 3 jul. 2025.