BINTI HAYAT , Nur Hamizah; JEN SERN, Tham. Kajian Rintis Faktor Peramal Kepuasan Pelanggan Tentang Kualiti Perkhidmatan Dan Imej Perbankan Komersial Dalam Kalangan Pelajar Universiti Putra Malaysia. KnE Social Sciences, [S. l.], v. 4, n. 9, p. 96–115, 2020. DOI: 10.18502/kss.v4i9.7319. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/7319. Acesso em: 15 jul. 2025.