SHABRINA PRAMEKA, Adelia. The Study of Service Quality and Relationship Marketing for Engaging Hotels Customer Loyalty. KnE Social Sciences, [S. l.], v. 4, n. 7, p. 439–449, 2020. DOI: 10.18502/kss.v4i7.6873. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/6873. Acesso em: 1 dec. 2025.