AMALIA DEVI , Fauziah; PURNOMO , Hari. HRM, Marketing Strategic, Quality and Operations Management the Design to Improve E-Ktp Service Quality in the Klaten Population and Civil Registration Agency . KnE Social Sciences, [S. l.], v. 3, n. 26, p. 996–1007, 2019. DOI: 10.18502/kss.v3i26.5426. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/5426. Acesso em: 11 jul. 2025.