SUTRISNO, Angeline; ANDAJANI, Erna; WIDJAJA , Fitri Novika. The Effects of Service Quality on Customer Satisfaction and Loyalty in a Logistics Company . KnE Social Sciences, [S. l.], v. 3, n. 26, p. 85–92, 2019. DOI: 10.18502/kss.v3i26.5360. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/5360. Acesso em: 15 sep. 2025.