MIARNI, Isra; IBRAHIM, Muh. Akmal. The Role of Extra-role Behavior in Improving Public Service Quality: A Literature Review. KnE Social Sciences, [S. l.], v. 10, n. 18, p. 647–661, 2025. DOI: 10.18502/kss.v10i18.19493. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/19493. Acesso em: 24 sep. 2025.