GINTING, L. The Effect of Service Quality on Satisfaction and Loyalty in Menara Lexus Hotel Medan. KnE Social Sciences, [S. l.], v. 3, n. 10, 2018. DOI: 10.18502/kss.v3i10.3376. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/3376. Acesso em: 18 may. 2025.