HALIM MAHPHOTH, M; KOE, W-L; KRISHNAN, R; ERFANI ABD GHANI, A; ISMAIL, S. An Empirical Study of Service Quality and Customer Satisfaction of Malaysian Air Passenger. KnE Social Sciences, [S. l.], v. 3, n. 10, p. 1106–1115, 2018. DOI: 10.18502/kss.v3i10.3196. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/3196. Acesso em: 11 oct. 2025.