SHERIF, H. An Investigation into Management Response to Negative Online Reviews in Hotel Operations. KnE Social Sciences, [S. l.], v. 3, n. 10, p. 57–75, 2018. DOI: 10.18502/kss.v3i10.3103. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/3103. Acesso em: 15 jul. 2025.