RAHAYU, S. Customer Satisfaction and Service Quality to Develop Trust and Positive Word of Mouth in Vocational Education. KnE Social Sciences, [S. l.], v. 3, n. 11, p. 356–371, 2018. DOI: 10.18502/kss.v3i11.2772. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/2772. Acesso em: 30 aug. 2025.