TANTO, ‎; NURSANTI, Ellysa; INDRA LAKSMANA, Dimas. Increasing Customer Satisfaction Using Integration of Service Quality, Kano and Quality Function Deployment. KnE Social Sciences, [S. l.], v. 9, n. 10, p. 316–324, 2024. DOI: 10.18502/kss.v9i10.15738. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/15738. Acesso em: 24 jun. 2025.