SUMARTIK, Sumartik; HARIASIH, Misti; INDAYANI, Lilik; ANDRIANI, Dewi. The Effect of E-Service Quality and Brand Image on Customer Loyalty to Conventional Banks During the COVID-19 Pandemic. KnE Social Sciences, [S. l.], v. 7, n. 10, p. 36–45, 2022. DOI: 10.18502/kss.v7i10.11207. Disponível em: https://knepublishing.com/index.php/KnE-Social/article/view/11207. Acesso em: 30 aug. 2025.