(1)
Dian Octaviani, R. .; Nathaniel Rusdianto, B. .; Ajeng Nuralifah, D. .; Warsito Wangun, T. .; Simarmata, J. .; Novembriani Irenita, M. The Effect of Service Failures and Service Quality on Customer Loyalty and Repurchase Intentions: A Case Study of Lion Air Group During the COVID-19 Pandemic. KSS 2023, 8, 842–853.