Sumartik, S., Hariasih, M., Indayani, L. and Andriani, D. 2022. The Effect of E-Service Quality and Brand Image on Customer Loyalty to Conventional Banks During the COVID-19 Pandemic. KnE Social Sciences. 7, 10 (Jun. 2022), 36-45. DOI:https://doi.org/10.18502/kss.v7i10.11207.