@article{Rosnita Binti Sakarji_Binti Jamin_Binti Ahmad_Mayang Delima Binti Mohd Beta_Binti Ismail_Binti Mohd Zain_2020, title={Perceived Service Quality Toward Customer Satisfaction in Majlis Perbandaran Seremban}, volume={4}, url={https://knepublishing.com/index.php/KnE-Social/article/view/6643}, DOI={10.18502/kss.v4i6.6643}, abstractNote={<p>This research was conducted on purpose to examine the internal customer satisfaction level through service quality of Majlis Perbandaran Seremban (MPS). A survey on internal customer satisfaction level through service quality was conducted among internal staff in MPS involving 260 respondents. The attributes of service quality such as reliability, assurance, responsiveness, tangible and empathy have been identified in order to investigate whether or not these factor have significant relationship with customer satisfaction. From this study, the researcher able to determine the current level of internal customer satisfaction that they perceive from service provided by Majlis Perbandaran Seremban (MPS), from this research the researcher has found that among the elements tangible has become the most significant relationship toward customer satisfaction.</p> <p><strong>Keywords: </strong>internal customer, service quality, customer satisfaction</p&gt;}, number={6}, journal={KnE Social Sciences}, author={Rosnita Binti Sakarji, Siti and Binti Jamin, Aziean and Binti Ahmad, Nurbarirah and Mayang Delima Binti Mohd Beta, Raja and Binti Ismail, Shafinar and Binti Mohd Zain, Zainab}, year={2020}, month={Mar.}, pages={798–818} }