The Development of Company Profile Information System Using User-centered Design Approach

Abstract

The companyprofile information system is widely used to introduce the company to the targeted customers. This information system presents information about the services provided and the advantages of the company. The user-centered design (UCD) method is applied to ensure that the design of the system meets user needs. The object of this study is PT. Mitra Daya Electrindo, an electrical installation service contractor company. This study aims to produce an information system that presents the company profile in a more attractive and accessible way. The development of this research information system uses the waterfall method, consisting of analysis, design, development, testing, and maintenance. The UCD method of discovering requirements, designing solutions, prototyping, and evaluation is applied at the analysis and design stages. Based on the identification of user requirements, it was found that the company’s customers are classified as novice users, and the prototype was made based on this user persona. The single ease question (SEQ) score of the prototype test was 6.2, which showed that the information system was easy to use and user-friendly for web visitors. This interface wasdevelopedintoaninformation system using PHPandCSSprogramminglanguages, and the database uses MySql. The information system can display information about the services provided and allow the admin to log in and manage the company’s data.