Ratna Sari, D. ., Kartikasari, . D. . and Herya Ulfah, . N. . (2021) “Impact of Effective Communication on the Quality of Excellent Service and Patient Satisfaction in the Outpatient Department”, KnE Life Sciences, 6(2), pp. 232–244. doi: 10.18502/kls.v0i0.8883.